When phones go unanswered, treatment plans fall through and production walks out the door.
In this episode of Dentistry Beyond the Numbers, Dr. Marc sits down with
Christine Sison, Founder & CEO of Swiss Monkey, and
Ashley Urciuoli, Regional Manager at Guardian Dental Partners,
to unpack how virtual, highly trained remote team members can stabilize your revenue, protect EBITDA, and take pressure off your front desk.
They dig into:
How staffing gaps quietly destroy production and profit
The real cost of phones not being answered and treatment plans not followed up
✅ Why Swiss Monkey focuses on U.S.-based, experienced dental professionals
✅ How fractional/virtual team members can support phones, AR, treatment follow-up, and more
✅ Protecting yourself from being “held hostage” by one key staff member
✅ When to use virtual support to reduce burnout, not replace your in-office team
✅ What practice owners should analyze before making staffing decisions
Whether you’re a solo GP, part of a DPO/DSO, or managing multiple locations, this conversation will change how you see staffing, margins, and growth.
📈 If staffing is your bottleneck, this episode is your playbook.
#DentistryBeyondTheNumbers #DentalStaffing #SwissMonkey #DentalPractice #DentalBusiness #DentalFrontDesk #DentalTeam #DSO #DPO #DentistLife #DentalHygiene #PracticeManagement
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