Staffing challenges are one of the biggest threats to efficiency, profitability, and patient experience in dentistry. In this episode of Dentistry Beyond the Numbers, Dr. Marc Liechtung sits down with two leaders who are reshaping how practices think about staffing:
• Christine Sison — Founder & CEO of Swiss Monkey
• Ashley Urciuoli — Regional Manager, Guardian Dental Partners
Together, they break down:
– Why one staff call-out can derail an entire day’s production
– How staffing shortages silently erode EBITDA
– Why so many practices feel “held hostage” by key team members
– The rise of remote dental professionals and U.S.-based virtual support
– How to improve patient communication and treatment acceptance virtually
– When hybrid staffing models outperform traditional in-office teams
– The mindset shift needed to stabilize growth and reduce burnout
This is a must-listen episode for dentists, practice owners, managers, and anyone navigating today’s evolving workforce in dentistry.